Return Policy

Our Returns & Refunds Policy

What Can Be Returned?

We pride ourselves on making high-quality items, so any Crimson Candles product can be returned or exchanged. We will gladly replace any Crimson Candles brand product item-for-item.

When Do Items Need To Be Returned By?

Products must be returned within 15 days of the original purchase date. If received as a gift, within 30 days of receipt. Refunds will be processed for purchases less shipping costs for all orders.

Where Do Items Need To Be Returned To?

Please pack your items properly and get in touch with us for pickups – call us or email our customer service for instructions (info@crimsoncandles.com).

Can You Credit My Account For Returns?

Yes. If you do not wish to have a replacement we will gladly credit your account for purchases less shipping costs for online orders.

Is There An In-Store Return Option?

Not at the moment. Get in touch with us to arrange pickups.

Always return your unused purchased product for any reason with the original receipt for a full refund within 30 days of the original transaction.

If you choose to return by post, the return would be processed as soon as the undamaged and unused merchandise is received. The customer would be responsible for any shipping fees.

Any discontinued items or product that we no longer carry will be refunded at their final clearance price.

Crimson Candles reserves the right to prorate or refuse any returned item that is damaged, misused or unsellable.