Our Terms & Conditions

Welcome to crimsoncandles.com. Crimson Candles provides website services and features to you subject to the following terms and conditions. IF YOU VISIT OR SHOP CRIMSONCANDLES.COM, YOU ACCEPT THESE TERMS AND CONDITIONS. Please read the following terms and conditions carefully before using this website. Please do not use this website if you do not agree to our terms and conditions.

Privacy and Security

Please review our Privacy and Security Policy, which also governs your visit to crimsoncandles.com, to understand how we use and protect any information that you may give us when you use crimsoncandles.com.


The entire content included in this website, including but not limited to text, graphics, candle images, data compilations, and software is copyrighted as a collective work under Kenyan copyright laws and is the property of Crimson Candles. The collective work includes works that are licensed to Crimson Candles. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited unless authorized in writing by Crimson Candles.


Unless otherwise indicated names, designs and logos within this website are the trademarks, service marks, or trade names of Crimson Candles. All other unregistered and registered trademarks are the property of their respective owners. Any use of the trademarks, service marks or trade names of Crimson Candles on this website is strictly prohibited unless authorized in writing by Crimson Candles.

Warranty Disclaimer

This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Crimson Candles disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Crimson Candles does not represent or warrant that the functions contained in this website will be uninterrupted or error-free, that the defects will be corrected, or that this website or the server that makes this website available are free of viruses or other harmful components. Crimson Candles does not make any warrantees or representations regarding the use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Crimson Candles and its staff, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if Crimson Candles has been advised of the possibility of such damages. Certain country laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.

Typographical Errors

In the event that a Crimson Candles product is mistakenly listed at an incorrect price, Crimson Candles reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Crimson Candles reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Crimson Candles shall issue a credit to your credit card account in the amount of the incorrect price.

Termination Of Terms And Conditions

These terms and conditions, or any part of them, may be terminated by Crimson Candles without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.


Crimson Candles may deliver notice to you by email, a general notice on the website, or by another reliable method to the address you have provided to Crimson Candles.

Use of Website

Harassment in any manner or form on the website, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Crimson Candles or other licensed employee, host, or representative, as well as other members or visitors on this website, is prohibited. You may not upload to, distribute, or otherwise publish through this website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this website or use this website to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Crimson Candles does not and cannot review all communications and materials posted to or created by users accessing this website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing us with the ability to view and distribute user-generated content on this website, Crimson Candles is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on this website. However, Crimson Candles reserves the right to block or remove communications or materials that it determines to be:
(a) abusive, defamatory, or obscene,
(b) fraudulent, deceptive, or misleading,
(c) in violation of a copyright, trademark or other intellectual property rights of another or
(d) offensive or otherwise unacceptable to Crimson Candles in its sole discretion.

Applicable Law

This website is created, controlled and maintained by Crimson Candles under Kenyan laws. Accordingly, Kenyan laws shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Crimson Candles makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of Kenya, you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of Kenyan export laws.

By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of Kenyan law and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a judicial court located in Kenya and must be commenced no later than one year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.


You agree to indemnify, defend, and hold harmless Crimson Candles, its staff, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.

Third-Party Links

In an attempt to provide increased value to our visitors, Crimson Candles may link to sites operated by third parties. However, even if the third party is affiliated with Crimson Candles, Crimson Candles has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Crimson Candles. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Crimson Candles seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).

Discounted Product

If any product is discounted for any reason, Crimson Candles reserves the right to not issue rainchecks, backorders or credits to customers. If at time of order, the product is sold out, the customer will either receive a credit or replacement though on an order by order basis. Promotions will not be combined with other offers, discounts, coupons, etc. unless otherwise specified.

Last updated 01 January 2017.